Our customer service
- MOUSQUETON
- Boutique en ligne
- 3 rue Isabelle Autissier - ZA de Tréhuinec
- 56890 PLESCOP
- France
- [email protected] (by email)
Our offer
The products sold on the site are offered for sale nationally and internationally (Europe).
Our offer is intended for natural persons aged 18 and over who have the legal capacity to contract.
The photographs are as accurate as possible, but cannot guarantee a perfect similarity with the product represented, particularly with regard to colors.
Order process
The user can place an order on the MOUSQUETON website after having identified themselves, either by creating a new account, or by logging in using their login and password.
Contractual information is presented in French.
Any order implies acceptance of the general conditions, prices and descriptions of the products available for sale. Validation therefore implies acceptance of these General Terms and Conditions of Sale.
MOUSQUETON reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order.
Order confirmation
An order summary will be sent to you by email as soon as your order has been validated and payment has been received.
Shipment confirmation
A notification will be sent to you by email as soon as your parcel has been dispatched. This email contains your parcel number and the invoice attached.
Proof of transaction
The computerized registers, kept in the computer systems of the company “MOUSQUETON” in reasonable conditions of security, will be considered as proof of communications, orders and payments between the parties. Purchase orders and invoices are archived on a reliable and durable medium that can be produced as proof.
Product availability
The products offered on our site are in principle all available. However, as our stocks change daily, we cannot guarantee that all the products in your order will still be available when you place your order.
In spite of our vigilance, if products are out of stock (permanently or temporarily), we undertake to inform you by e-mail within a maximum of 3 working days from the date of your order.
However, if you choose to cancel your order within the time limit, we will refund you within a maximum of 30 days to the account that was used for the original order.
Prices
Prices are quoted in euros, inclusive of VAT, and do not include delivery charges or any customs clearance fees (for deliveries outside the European Union), which remain your responsibility.
Delivery costs are indicated at the end of the order process, in addition to the price of the products selected.
Shipping costs are extra. The amount is calculated according to the country or regions (DOM-TOM) of destination and the mode of transport chosen by the customer.
MOUSQUETON is not obliged to check and inform its customers of applicable customs duties and taxes. To find out, it is your responsibility to contact the competent authorities in the country of delivery.
MOUSQUETON reserves the right to modify its prices at any time, but undertakes to apply the rates in force at the time of the user's order.
Products remain the property of MOUSQUETON until full payment has been received.
Payment methods
The following methods of payment are available for purchases made on our site:
- Credit card (Visa, Mastercard, Eurocard, American express, Cofinoga, etc.) via Citélis (secured payment by CMB bank)
- Paypal with or without account
- ALMA
MOUSQUETON reserves the right to suspend all order processing and deliveries in the event of refusal to authorize payment by credit card by officially accredited organizations, or in the event of non-payment.
The customer's account will be debited on dispatch of the order.
All purchase transactions are carried out within a strict framework of confidentiality and encryption using SSL (Secure Socket Layer) protocol. MOUSQUETON has no access to your bank details. You will be asked for your bank details again when you make a new transaction on the site. You are thus doubly protected against abuse and fraud.
Terms of delivery
Products are delivered to the address indicated by the customer on the order form. You are responsible for the accuracy of the details you provide.
It is the customer's responsibility to check the condition of the packaging on delivery, and to report any damage to the carrier on the delivery note, in the form of a handwritten reservation accompanied by your signature.
With regard to shipping, we offer several delivery methods, to be defined before validating the order. As soon as we proceed with a shipment, you will immediately receive an e-mail informing you.
Delivery errors
The user must notify MOUSQUETON on the day of delivery, or at the latest on the first working day following delivery, of any claim of error in delivery and/or non-conformity of the products in kind or in quality compared to the indications on the order form. Any claim made after this deadline will be rejected.
The formulation of this complaint to MOUSQUETON can be made by email to the following address: [email protected], please specify in this mail your customer number, the order number and the designation of the item concerned.
Any complaint not carried out in the rules defined above and within the time limits could not be taken into account and will release our responsibility with respect to the consumer.
Upon receipt of the claim, we will assign an exchange number for the product(s) concerned and communicate it to the consumer by email, fax or telephone. A product can only be exchanged once the consumer has been given an exchange number in accordance with the procedure described above.
In the event of a delivery error, all returns to MOUSQUETON may be exchanged or reimbursed. The product must be returned to MOUSQUETON by prepaid return label, in its entirety and in its original packaging, and must be reported in advance by e-mail to [email protected].
MOUSQUETON is responsible for return shipping costs, except in the event that the returned product does not correspond to the original declaration made by the consumer on the return form.
Exchange
The user has 14 days to request an exchange by e-mail to [email protected]. The cost of returning the item(s) is borne by the customer.
Your rights and procedures
Right of withdrawal
You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last item.
Exercising the right of withdrawal
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement by telephone on +33 2 97 49 94 97, by e-mail to [email protected] or by post to the following address:
- MOUSQUETON
- Service Retour
- 3 rue Isabelle Autissier - ZA de Tréhuinec
- 56890 PLESCOP
- France
Your declaration must include your name, your order or invoice number and the list of returned products.
Alternatively, you can print out and complete the returns form via your account on our website, which can be accessed directly from this page.
In order for the withdrawal period to be respected, all you need to do is send us your notice of withdrawal before the withdrawal period expires, i.e. within fourteen days.
This right of withdrawal cannot be exercised if the products delivered have clearly been used for a long time (more than a few minutes), apart from the handling necessary to establish the nature, characteristics and proper functioning of the goods.
Consequences of the right of withdrawal
You must return the goods to the following address:
- MOUSQUETON
- Service Retour
- 3 rue Isabelle Autissier - ZA de Tréhuinec
- 56890 PLESCOP
- France
Without undue delay and, in any event, no later than fourteen days after you have informed us of your decision to withdraw from this contract. This period is deemed to have been respected if you return the goods before the fourteen-day period has expired.
In the event of your withdrawal from the present contract, we undertake to issue you with a credit note or, if you so wish, to reimburse you without undue delay and, in any event, no later than fourteen days from the date on which we are informed of your decision to withdraw from the present contract, in accordance with the following terms and conditions.
If the parcel is returned of your own free will, we will reimburse the price of the product, with the cost of shipping and return remaining at your expense.
If the product is returned because we are responsible for it, we will reimburse you for the product and any shipping and return costs.
Products may only be returned in their original condition, i.e. not stained, washed, worn or damaged.
We will refund you using the same method of payment you used for the original transaction, unless you expressly agree to a different method; in any event, this refund will not incur any costs for you.
Our responsibilities
Our products comply with French legislation. However, we decline all responsibility in the event that the product delivered does not comply with the legislation of your country outside French territory.
We are responsible for the proper execution of the obligations resulting from the contract concluded at a distance, whether these obligations are to be executed by ourselves or by other service providers, without prejudice to our right of recourse against the latter.
MOUSQUETON may not be held liable for any inconvenience or damage relating to the use of the Internet, such as a break in service, the presence of computer viruses or external intrusions.
Protection of personal data
Mousqueton respects the privacy of its users and recognizes the importance of their personal data.
The processing of this information and data has been declared by MOUSQUETON to the Commission Nationale de l'Informatique et des Libertés (CNIL) under receipt number 1593262, in accordance with the French Data Protection Act (Loi Informatique et Libertés).
Applicable law and jurisdiction
These General Terms and Conditions of Sale are governed by French law.
In the event of a dispute concerning the interpretation, execution or validity of these General Terms and Conditions of Sale, an amicable solution will be sought before any legal action is taken. If the dispute continues, the French courts will have sole jurisdiction.
In the event of a dispute with professionals and/or merchants, the courts of France shall have sole jurisdiction.
Refashion
Unique identification number for Refashion, the government-approved eco-organization for the TLC (Clothing Textiles, Household Linen and Footwear) sector: FR419093_11XMDZ
