Shipping & returns

As soon as your order has been shipped, you will receive an e-mail from us indicating the successful shipment of your order as well as your parcel reference.

The products are delivered to the address you indicated on the order form. You are responsible of the contact details you provide.

Delivery mode

When you place your order, we offer you different delivery methods options among the following ones :

FRANCE

  • Pick up at the Mousqueton shop in Plescop 
  • Free delivery 
  • Available within 24 hours on working days 
  • Please bring your order form or invoice to collect the parcel
  • Pick up in at Mousqueton shop 
  • Free delivery 
  • Available within 3 to 4 days 
  • Please bring your order form or invoice to collect the parcel
  • Delivery in Chronopost relay point
  • Free delivery from 50€ purchase 
  • Price: 5€. 
  • Available within 24 to 48 hours 
  • Please bring your ID to collect the parcel
  • Home delivery by the Colissimo service
  • Free delivery from 80€ purchase 
  • Price: 7€. 
  • Delivery within 2 to 3 days
  • Express delivery by Chronopost 
  • Price : 9€ 
  • Delivery within 24 hours
  • Delivery with signature 

In case of absence of the recipient, the parcel will be available for 14 days at the post office or Chronopost agency or for 7 days in a Pickup relay.

EUROPEAN UNION

  • Home delivery by Chronopost
  • Free delivery from 100€ purchase 
  • Price : 10€ 
  • Delivery time varies according to the country selected
  • Delivery under signature 
  • Delivery in Chronopost relay point - Europe
  • Free delivery from 75€ purchase 
  • Price : 9€ 
  • Available within 48 to 72 hours 
  • Please bring your ID to collect the parcel

UNITED KINGDOM  (England, Scotland, Northern Ireland, Wales)

  • Home delivery by Chronopost, DHL or FEDEX
  • Free delivery from 100£ purchase 
  • Price : 10.80£ 
  • Delivery time varies according to the destination city
  • Delivery under signature

SWITZERLAND

  • Home delivery by Colissimo
  • Free delivery from 100€ purchase 
  • Price : 15€
  • Delivery within 3 to 4 working days according to the destination city 
  • Delivery under signature

UNITED STATES

  • Home delivery with a specialised carrier
  • Free delivery from 150$ USD purchase 
  • Price : 61$ USD
  • Delivery time varies according to the destination city
  • Delivery under signature

CANADA

  • Home delivery with a specialised carrier
  • Free delivery from 100$ CAD purchase 
  • Price : 50.4$ CAD
  • Delivery time varies according to the destination city
  • Delivery under signature

COUNTRIES OUSTIDE THE EUROPEAN UNION & FRENCH DOM-TOM

  • Home delivery with a specialised carrier
  • Free delivery from 300€ purchase 
  • Price : 30€ 
  • Delivery time varies according to the country selected
  • Delivery under signature

For the United Kingdom, Switzerland, countries outside the European Union, the United States, and French overseas territories: For deliveries outside the European Union, customs duties and local taxes may apply depending on the regulations of the destination country. These costs, as well as customs clearance procedures, are the responsibility of the recipient. We advise you to check your country's customs regulations in advance to avoid any inconvenience.

DELIVERY ERROR

If you have a problem with the delivery of your order, please contact customer service.