To return your order, please note that you must send it back within fourteen days

This period begins the day you receive your order.

How do I make my return ?

You can make your return request directly from your customer account on our website.

Your return should include your name, your order or invoice reference number and the list of returned products.

Please note that the items must be returned in their original condition.

After you make your return request, you have to wait for Mousqueton to accept it. Then, the return form will be available to download. It’s recommended to print it and add it to your parcel.

Exchange or refund of your item

You can ask for a refund or an exchange of  one or several items. To ask for an exchange, please inform the customer service of the item, color and size desired you would like to receive for exchange.

We inform you that the return costs are at your charge. 

The item has a defect

If the item you have just received has a defect upon receipt of the package, we will repair, exchange or refund the product. 

We invite you to contact customer service to check the defect on your product.

In this special case, Mousqueton supports any shipping and return costs.

Questions

If you have any questions, do not hesitate to contact customer service