Prepare for Christmas with peace of mind with Mousqueton

Return deadlines have been extended for the holidays! Until January 15, 2026, you can return items ordered online that do not suit you. Feel free to consult the practical information to organize your Christmas shopping.

To return your order, please note that you must send it back within fourteen days. This period begins the day you receive your order.

In accordance with Article L. 221-18 of the Consumer Code, you have 14 days to cancel your order. If your order details do not appear automatically, please include your order number and the items in your message.

To exercise your right to cancel your order online immediately, please use our form

Your rights and procedures

Right of withdrawal

You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last item.

1. How do I request a return?

  • Log in to your customer account on our website
  • Click on Order History, then on DETAIL
  • Make your returns request 
  • Wait until our customer service department validates your return (max. 24 hours, except at weekends).
  • Find your returns form on Merchandise returns
  • Print your returns form and slip it into your returns parcel

Please note: no return label will be issued. It is only the returns slip that accompanies your items. 

2. How do I return my item?

Go to the post office to frank your parcel.
→ You are responsible for the cost of returning your item to our warehouse.

Please return your item to the following address:
MOUSQUETON - Returns Department
3 rue Isabelle Autissier - ZA de Tréhuinec
56890 PLESCOP
France

Special Terms and Conditions for Returns from Countries Outside the European Union (including the United Kingdom)

1. Customs Formalities for Returns

Any product return shipped from a country outside the European Union must be accompanied by a customs declaration completed in advance by the customer with the chosen carrier.

2. Mandatory indication of the reason for the shipment (“Return of goods”)

To avoid the undue application of customs duties and taxes upon re-importation into France, the customer must:

Check the “Return of goods” box (“Return of goods” or “Returned goods”) on the customs declaration (CN22/CN23 postal form or the carrier’s/FedEx return slip).

Clearly write “RETURN OF NON-CONFORMING GOODS” or “RETURN FOR EXCHANGE/REFUND” on the shipping label and on the package.

Attach a copy of the original purchase invoice or the MOUSQUETON delivery slip to the outside of the package (in a clear envelope).

3. Handling of Fees Incorrectly Charged Due to a Declaration Error

If the customer does not complete this declaration correctly (e.g., by mistakenly checking the “Sale,” “Gift,” or “Other” box) and customs duties, import taxes, or customs clearance fees are charged to MOUSQUETON upon delivery of the return, MOUSQUETON will systematically refuse to accept the package.

The package will then be returned to the sender by the carrier. All costs associated with this return, as well as the inability to inspect the returned product, will be the sole responsibility of the customer. No refund will be issued until the product has been received in accordance with the required procedure.

3. Refund of your item

We will inform you by e-mail that we have received your item at our warehouse.
We will reimburse you within 10 working days of your parcel being picked up by our returns department. We use the same payment method as the one used for the initial transaction.

Can I exchange my item?

We do not carry out exchanges. We invite you to place a new order on our website to receive the new item you require. For our part, we will refund you for the item that does not suit you.

The item has a defect

If the item you have just received has a defect upon receipt of the package, we will repair, exchange or refund the product. 
We invite you to contact customer service to check the defect on your product.
In this special case, Mousqueton supports any shipping and return costs.

Questions

If you have any questions, do not hesitate to contact customer service